How to change your KWTV plan

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KWTV Customer Guide

How to Change Your Subscription Plan

Need more or fewer connections? Active KWTV customers can change an eligible connection plan directly from the customer dashboard and choose when the change begins.

SIGN IN TO MY ACCOUNT

Step-by-Step Instructions

1

Sign In to Your Account

Visit kwhome2417.help/myaccount and sign in using the email address and password connected to your KWTV subscription.

2

Open Your Subscription

  1. Select My Subscription from your account dashboard.
  2. Locate the active subscription you want to change.
  3. Select View if prompted.
  4. Click the purple Change Plan button near the top of the Subscription Overview.
3

Select Your New Connection Plan

The Change Plan page will display:

  • Your current subscription plan
  • Your current renewal date
  • Your available account credit
  • The eligible connection plans available to you

Under Choose Your New Connection Plan, select the number of connections you would like.

4

Choose When the Change Takes Effect

You can change your plan immediately or schedule it for your next billing cycle.

Choose Your Effective Date

Option 1

⚡ Change Immediately

Choose this option if you need the new connection plan right away.

  • You will be charged the full current price of the new plan today.
  • Your new plan activates after payment is successfully completed.
  • Your next renewal date resets based on the date the immediate change is completed.
  • You will not be charged another sign-up fee.
Account Credit: The unused paid time remaining on your old plan will be calculated and added as prorated account credit. That credit automatically applies toward a future renewal.
Option 2

📅 Next Billing Cycle

Choose this option if you want to finish your current paid subscription period.

  • You will pay nothing today.
  • Your new plan will be scheduled for your existing renewal date.
  • The full current price of the new plan will be charged with that renewal.
  • The new plan activates only after the renewal payment is successfully completed.
  • No new prorated credit is created because you use your current plan through the end of its paid period.
Important for immediate changes: After selecting Change Immediately, click Continue With Plan Change and complete payment at checkout. The payment order expires after 30 minutes. If payment is not completed, your current plan remains unchanged.
5

Review the Details

Before continuing, carefully review:

  • Your selected connection plan
  • The amount being charged
  • Any prorated account credit being issued
  • The effective date
  • Your next renewal date
6

Submit Your Plan Change

Once everything is correct, click Continue With Plan Change.

  • Immediate change: Complete the payment on the checkout page to activate your new plan.
  • Next billing cycle: A confirmation message will show that your change has been scheduled.

Managing a Scheduled Plan Change

After scheduling a change for your next billing cycle, the Change Plan button becomes Manage Plan Change.

  1. Return to My Account → My Subscription.
  2. Click Manage Plan Change.
  3. Select Cancel Pending Change.

Once the renewal order has already been created, the request may no longer be canceled online. Contact KWTV Support for help changing the request.

Important Information

  • Plan changes are available only for active subscriptions.
  • You may change the number of connections within your current billing schedule.
  • Monthly plans can switch to another eligible Monthly connection plan.
  • Quarterly plans can switch to another eligible Quarterly connection plan.
  • To change between Monthly and Quarterly billing, contact KWTV Support.
  • If the Change Plan button does not appear, your subscription may not be active or may not currently have an eligible plan available.

Need Help?

If you have trouble changing your plan or need to change your billing schedule, contact KWTV Support through Discord.

OPEN KWTV SUPPORT

Please include your account email and subscription number when requesting assistance.